Privacy Policy

1. Introduction and Scope

Synetix LinkRa ("Company", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://synetixlinkra.com and use our services.

This Policy applies to all information collected through our website, mobile applications, and other digital platforms, as well as offline interactions with our company.

2. Information We Collect

Personal Data

• Name, email address, phone number, and physical address
• Company name and job title
• Payment information and billing address
• Communication preferences and inquiry details

Usage Data

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referral source and navigation patterns

Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to enhance user experience and collect analytics data. See our Cookie Policy for detailed information.

3. How We Use Your Information

We use collected information for the following purposes:

• Providing and improving our services
• Processing transactions and sending confirmations
• Responding to inquiries and providing customer support
• Sending promotional communications (with consent)
• Analyzing website usage and optimizing user experience
• Complying with legal obligations and preventing fraud
• Conducting market research and business analytics

4. Data Sharing and Third Parties

We may share your information with:

• Service providers who assist in operations (hosting, analytics, payment processing)
• Business partners for joint offerings (with your consent)
• Legal authorities when required by law
• Professional advisors (lawyers, accountants) for business purposes

We do not sell or rent your personal information to third parties for marketing purposes.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Generally:

• Customer data is retained for the duration of the business relationship plus 7 years for tax/legal compliance
• Website analytics data is retained for 24 months
• Marketing communications data is retained until you unsubscribe

6. Your Rights

You have the following rights regarding your personal data:

• Right of Access: Request a copy of your personal data
• Right to Correction: Request corrections to inaccurate information
• Right to Deletion: Request deletion of your data under certain circumstances
• Right to Portability: Receive your data in a structured, portable format
• Right to Opt-Out: Opt out of marketing communications anytime
• Right to Object: Object to certain processing activities

To exercise these rights, contact us at privacy@synetixlinkra.com with a clear request.

7. Data Protection Under Taiwan Law

As a Taiwan-based company, we comply with the Personal Data Protection Act (PDPA) and other applicable Taiwan regulations. Your personal data is protected under these legal frameworks.

8. International Data Transfers

If we transfer your data internationally, we implement appropriate safeguards including standard contractual clauses and adequacy decisions to ensure your data remains protected.

9. Security Measures

We implement comprehensive security measures including encryption, access controls, firewalls, and regular security assessments. However, no method is 100% secure. We encourage you to use strong passwords and report suspicious activity.

10. Children's Privacy

Our services are not intended for individuals under 18 years old. We do not knowingly collect personal information from children. If we learn we have collected data from a child, we will promptly delete such information.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date.

12. Contact Information

For privacy-related inquiries or to exercise your rights, please contact:

Privacy Officer
Synetix LinkRa
Email: privacy@synetixlinkra.com
Phone: +886 (2) 1234-5678
Address: 8F, 123 Financial District, Taipei 100, Taiwan